Oracle has extended Premier Support for the Oracle E-Business Suite Release 11.5.10 until November 2010. Paying for extended support will provide cover for a further 3 years until November 2013.
Differences between services provided by the different levels of support:
| Premier | Extended | Sustaining | |
| Major product and technology releases |
Y | Y | Y |
| Technical support | Y | Y | Y |
| Updates, fixes, security alerts, data fixes, and critical patch updates |
Y | Y | |
| Tax, legal, and regulatory updates | Y | Y | |
| Upgrade scripts |
Y | Y | |
| Certification with most new third-party products/versions | Y | ||
| Certification with most new Oracle products |
Y | ||
| Certification with most existing third-party products/versions | Y | ||
| Certification with most existing Oracle products |
Y | ||
| Access to Metalink | Y | ||
| Fixes, updates, and critical patch updates created during the Premier Support stage |
Y | ||
| Upgrade scripts created during the Premier Support stage | Y |
Sustaining Support
This is the default support if you choose not to buy Extended support after Nov 2007 or Nov 2013 if you did.
explicity excludes the following:
1. New updates, fixes, security alerts, data fixes, and critical patch updates
2. New tax, legal, and regulatory updates
3. New upgrade scripts
4. Certification with new third-party products/versions
5. Certification with new Oracle products
Oracle Lifetime faq document here.
