In any negotiation, both parties must never agree to the first price as the buyer will feel he could have asked for a lower price and the seller thinks he could asked for more. Tips for success:
- Investing in a new or upgraded IT system is expensive, so get the procurement dept involved at the outset
- Ensure there is a Business Case
- Ensure KPIs exist to measure performance
- Do not have a shortlist of 2. If one drops out, there can only be one choice
- No concession without something in return















